Hospitality SaaS
Live Hospitality Platform
Last updated ·
Checkmate Assistant
Checkmate Assistant takes over the complete guest journey and daily hotel operation—from pre-arrival and PMS reservation lookup to self check-in, digital access, in-stay service, and checkout. AI chat and an AI phone assistant help guests 24/7 and transfer exceptions directly to a team member. Housekeeping, reporting, and WhatsApp, SMS, and email integrations run in the same platform, enabling hotels to operate fully front-desk-free and structurally reduce reception FTEs.
Complete Guest Journey
Front-desk-free Hotel
AI Chat + Phone
PMS & Operations
Operating model
Fully front-desk-free
FTE impact
Up to 2–2.5 fewer FTEs
Guest service
Available 24/7
One Journey, from Booking to Checkout
Checkmate Assistant connects every guest moment in one self-service flow. The platform recognizes the reservation, guides the guest through each required step, and keeps hotel systems synchronized along the way.
PMS reservation lookup and synchronization with Mews, LodgeGate, OPERA, Fidelio, and custom adapters
Automated pre-arrival communication, mobile check-in, payments, and relevant upsell offers
Kiosk check-in with registration, identity checks, and key or digital-access delivery
One guest portal for access, service requests, feedback, and checkout—without an app download
An AI Reception across Chat and Phone
The AI reception becomes the first point of contact for routine questions, at any hour and in the guest's own language. This removes repetitive work while keeping human help immediately available for exceptions.
Venue-aware AI chat on the hotel website, kiosk, and mobile guest portal
AI phone assistant for natural, multilingual guest conversations 24/7
Live call transfer to the right team member when a guest needs human assistance
Shared context and traceable follow-up across automated and staff-handled interactions
Connected Operations behind the Guest Experience
While the guest sees one simple journey, Checkmate Assistant coordinates the work behind it. Teams and managers gain a single operational view instead of separate inboxes, spreadsheets, and manual handovers.
Real-time housekeeping room status, task assignment, checklists, and maintenance follow-up
Automated guest workflows via WhatsApp, SMS, and email from one communication layer
Reports for arrivals, guest questions, team workload, service quality, revenue, and ROI
Integrations with PMS, payments, identity verification, digital keys, and access control
Project Deliverables
End-to-end guest journey from pre-arrival to checkout
AI chat and AI phone assistant with live call transfer
PMS reservation lookup and hotel-system integrations
Housekeeping, reporting, and omnichannel guest communication
Core Stack
Next.js
TypeScript
AI chat & voice
PMS/API orchestration
Omnichannel communications
Interested in a product like this?
Each project page starts from a specific business context, but the delivery model is the same: clear product thinking, sound architecture, and production-ready implementation.